Refund and Returns Policy | Flying Horse Carts

Your satisfaction matters to us. This page explains our refund and returns policy in plain language, so you know exactly what to expect if something is not right with your Flying Horse order.

Table of Contents

Our Return Policy

We stand behind every authentic Flying Horse product we ship. If your order arrives wrong, damaged, or defective, we will make it right with a replacement or a refund. Because these are consumable hemp derived products, we cannot accept returns of opened or used items for health and safety reasons, but unopened, unused items in their original packaging may qualify.

How to Start a Return

Contact us within 7 days of delivery through our contact page with your order number and a short description of the issue. For damaged or wrong items, a quick photo helps us resolve it faster. Our team will confirm your request and send return instructions if a return is needed.

Refunds

Once your return is received and inspected, or once a damaged or wrong item is verified, we process approved refunds to your original payment method. Refunds typically appear within a few business days depending on your bank or provider.

Wrong or Damaged Items

If your order is incorrect or arrives damaged, you do not need to return it before we help. Just reach out with photos and we will arrange a replacement or refund. Every order is packed carefully and shipped discreet, as described on our shipping and delivery page.

Authenticity and Returns

We only sell verified, lab tested stock, so authenticity issues are covered. If you are ever unsure whether a product is genuine, see our real or fake guide and scan the QR code on the box.